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Handing off000
SaaS
Brightpath: 78% tickets solved by agents
Daniel RuizHead of Support · Brightpath
Daniel Ruiz · Brightpath“Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The problem
Brightpath was growing faster than the team. The busywork grew with it, and good people spent their days on tasks that followed the same steps every time.
The handoff
They started with one agent on one job, set clear approval rules and watched the results for two weeks. Then they handed off more.
Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The result
- 78% tickets solved by agents
- Setup in one afternoon
- The team now spends its time on customers, not the queue
More stories
Hand off your first task.
Start with one agent on one job. Most teams are live the same afternoon.
SaaS
Brightpath: 78% tickets solved by agents
Daniel RuizHead of Support · Brightpath
Daniel Ruiz · Brightpath“Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The problem
Brightpath was growing faster than the team. The busywork grew with it, and good people spent their days on tasks that followed the same steps every time.
The handoff
They started with one agent on one job, set clear approval rules and watched the results for two weeks. Then they handed off more.
Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The result
- 78% tickets solved by agents
- Setup in one afternoon
- The team now spends its time on customers, not the queue
More stories
Hand off your first task.
Start with one agent on one job. Most teams are live the same afternoon.
SaaS
Brightpath: 78% tickets solved by agents
Daniel RuizHead of Support · Brightpath
Daniel Ruiz · Brightpath“Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The problem
Brightpath was growing faster than the team. The busywork grew with it, and good people spent their days on tasks that followed the same steps every time.
The handoff
They started with one agent on one job, set clear approval rules and watched the results for two weeks. Then they handed off more.
Iris answers most of our tickets before we log in. My team finally works on the hard problems, not the inbox.
The result
- 78% tickets solved by agents
- Setup in one afternoon
- The team now spends its time on customers, not the queue
More stories
Hand off your first task.
Start with one agent on one job. Most teams are live the same afternoon.
Handoff 10 · Get started
What will you hand off first?
Describe it the way you'd brief a new hire. Your first agent starts in minutes.
14 days freeNo credit cardSOC 2 Type II
Book a demoBook a demoHandoff 10 · Get started
What will you hand off first?
Describe it the way you'd brief a new hire. Your first agent starts in minutes.
14 days freeNo credit cardSOC 2 Type II
Book a demoBook a demoHandoff 10 · Get started
What will you hand off first?
Describe it the way you'd brief a new hire. Your first agent starts in minutes.
14 days freeNo credit cardSOC 2 Type II
Book a demoBook a demo